Refund & Return Policy

Nodak Industries LLC 4141 31st Ave S, Suite 100, Fargo, ND 58104 Phone: 833-367-7883 | Email: info@thedoorstud.com

Last updated: July 28, 2026

Thank you for shopping with Nodak Industries LLC. We want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Window

You may return your Door Stud for a refund within 30 days of the delivery date. Return requests received after 30 days will not be accepted, and no exceptions will be made.

To start a return, please contact us at info@thedoorstud.com or 833-367-7883 with your order number and reason for return. We'll provide you with return instructions and an address to ship the item back to.

Condition of Returned Items

All returns are subject to inspection upon receipt. To qualify for a refund, your Door Stud must be returned:

  • In like-new, resalable condition
  • Free of damage, excessive wear, or missing parts
  • With all original components and accessories included
  • In its original packaging where possible

If, upon inspection, the item shows signs of use, damage, or missing components beyond normal quality-control opening, we reserve the right to:

  • Deny the refund and return the item to you at your expense, or
  • Issue a partial refund reflecting the reduced value of the item

We'll notify you by email of the outcome of the inspection and any refund decision within a reasonable time after we receive your return.

Return Shipping

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels or reimburse return shipping costs, including in cases where the return is approved. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original method of payment.
  • Please allow up to 5–10 business days for the refund to appear, depending on your bank or card issuer.
  • Original shipping charges (if any were paid at checkout) are non-refundable.

Damaged or Defective Items

If your Door Stud arrives damaged or defective, please contact us within a reasonable time of delivery at info@thedoorstud.com with photos of the damage and your order number. We'll work with you to resolve the issue, which may include a replacement, repair, or refund — this does not require the item to meet the standard "unused" condition above, as long as the damage occurred prior to delivery.

Non-Returnable Items

The following are not eligible for return or refund:

  • Items returned after the 30-day window
  • Custom or made-to-order units (see our Custom Unit Request program)
  • Items purchased from third-party retailers (Home Depot, Acme Tools, Do It Best, Anderson Lock, Accredited Lock Supply, etc.) — please refer to that retailer's return policy instead

How to Start a Return

  1. Email info@thedoorstud.com or call 833-367-7883 within 30 days of delivery with your order number.
  2. We'll confirm eligibility and provide a return shipping address and any instructions.
  3. Pack the item securely, including all original components, and ship it back at your own expense.
  4. Once received, we'll inspect the item and notify you of your refund status.

Questions?

If you have any questions about this policy, please reach out:

Nodak Industries LLC 4141 31st Ave S, Suite 100, Fargo, ND 58104 833-367-7883 info@thedoorstud.com